Social Report Social Report (www.socialreport.com) is a Social Analytics monitoring and reporting platform founded by Vitaly Veksler in 2010. Social Report features detailed and attractive reports that measure and help you (or your clients) understand the impact your social media has your on multiple aspects of your business. Aside from robust analytics, Social Report also provides a campaign publishing tool, a powerful keyword and trend tracking/discovery tool, ROI tracking, flexible reporting options, team management, API integrations, and 24/7 support. Social Report is free to try for the first 30 days, with pricing thereafter starting at $9.00 per month (1 user, 1 project, 10 accounts). Higher volume packages range from $39.00 (5 projects/5 users) to $159.00 (unlimited projects/users) per month. Custom enterprise pricing is also available upon request.
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3.2

THE GOOD

Initially, I liked the extensive reporting options. However, I found it difficult to navigate and not easy to use. I also left voice messages for customer support, but when I did not receive a call back, I decided to cancel the free trial immediately.

THE BAD

Two months later, I noticed a charge on my bank statement from Social Report. I emailed customer service and told them I attempted to cancel in August but was billed on October with notice of billing or receipt of payment. In short, the customer service rep said he did not believe me and had an issue with me claiming that their system is faulty. I even spoke with the founder who said I was wasting my time calling them and he would absolutely not issue a refund.

ADDITIONAL DETAILS

It's just very poor customer service, and I truly feel that they used the free trial gimmick in a deceptive way. It's not worth the hassle and the overall software in not user friendly.
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Date Listed: 

November 17, 2014

Views: 

2679

Reviews: 

1 Review

Alexa Ranking: 

277,410

Price: 

30 day free trial, starting @ $9.00 /mo

About Social Report

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Overview:

Social Report (www.socialreport.com) is a Social Analytics monitoring and reporting platform founded by Vitaly Veksler in 2010. Social Report features detailed and attractive reports that measure and help you (or your clients) understand the impact your social media has your on multiple aspects of your business. Aside from robust analytics, Social Report also provides a campaign publishing tool, a powerful keyword and trend tracking/discovery tool, ROI tracking, flexible reporting options, team management, API integrations, and 24/7 support. Social Report is free to try for the first 30 days, with pricing thereafter starting at $9.00 per month (1 user, 1 project, 10 accounts). Higher volume packages range from $39.00 (5 projects/5 users) to $159.00 (unlimited projects/users) per month. Custom enterprise pricing is also available upon request. More

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Tool/Platform Name:

Social Report

Business Name:

Social Network Analytics LLC

Founder/Owner:

Vitaly Veksler

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Phone Number:

(855) 800-6825

Email/Contact Page:

info@socialreport.com

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